Shipping & Return Policy

Effective Date: 1 May 2025
Last Updated: 1 May 2025

At drmummyempire, we are committed to delivering your Moringa products quickly, safely, and reliably. Below you’ll find all the details about how we ship and what to expect if you need to return a product.

🚚 Shipping Policy

Where We Ship

We currently ship to:

• Peninsular Malaysia, and "Sabah dan Sarawak

If your country isn’t listed, please contact us at [email protected] and we’ll do our best to accommodate your request.

Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Estimated Delivery Times

• Domestic Orders: 3–7 business days
• International Orders: 7–21 business days (depending on customs and location)

Note: Delivery times may vary during holidays, sales events, or due to customs delays.

Shipping Fees

• Standard Shipping: [Insert flat rate or calculated rates]
• Free Shipping: On orders over [insert amount], e.g., $50+

You will see shipping options and charges at checkout before placing your order.

Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number.

🔁 Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you’re not happy, here’s how we handle returns and refunds.

Eligibility for Returns

• Return request must be made within 14 days of delivery.
• Item must be unopened, unused, and in original packaging.
• We do not accept returns on opened food, supplements, or personal care items for safety reasons.

How to Request a Return

1. Email us at [email protected] with your order number and reason for return.
2. We’ll respond within 2 business days with return instructions and the return address.
3. You are responsible for return shipping unless the product was defective or incorrect.

Refunds

• Once your return is received and inspected, we will notify you.
• Approved refunds will be issued to your original payment method within 5–10 business days.

Exchanges

If you received a damaged or defective item, please contact us within 7 days of delivery and include a photo. We’ll send a replacement at no extra cost.

📦 Lost or Delayed Packages

If your package is delayed or lost, please contact us at [email protected]. We’ll help track it down or resolve the issue with our shipping partners.

❓ Still Have Questions?

Contact our customer support team:
📧 Email: [email protected]
📞 Phone: 0124972696
📍 Address: Ampang Selangor